Our Quality
What makes our products and services different?
At Akron Biotech we are committed to our customers satisfaction by meeting their needs and expectations, and consistently offering them high quality products with timely delivery.
It is our policy to achieve sustained, profitable growth by providing products which consistently exceed the needs and expectations of our customers. The realization of this policy is achieved by the individual and combined efforts of our employees. Each employee is accountable for the quality of their work and as a team we continuously strive for improvement.
Quality Objectives:
- Meet customer requirements and needs
- Comply with our documented Quality Management System
- Deliver a safe and efficacious products in a timely and efficient manner
The quality objectives are to be achieved by the following actions:
- Controlling cost by using all resources
- Improvement of the effectiveness and suitability of our Quality Management System
- Innovations in processes to improve quality
- Involvement and commitment of each employee who are responsible for the quality of their work
- Motivating employees
How do we ensure the highest quality in our products?
Akron Biotech uses critical operating procedures as a “best practice” for each product that it manufactures guaranteeing consistency in the manufacturing process. Our company has a highly trained production staff responsible for maintaining the integrity of the overall manufacturing process. We focus on identifying the highest quality raw materials used in the manufacturing process as well as following our key procedures such as monitoring, record keeping and documentation of critical parameters from our Quality Control Department.
Our Production and Quality Control Departments work closely to ensure the best quality products. In addition, our quality assurance staff oversees various service departments such as Customer Service, Sales, Technical Support, Production and Quality Control to ensure that each customer's needs are being met.
What is the shipping process?
When processing your order, your Sales Representative will determine the most cost effective and expedient way to ship your order to you. Frozen products are generally shipped on dry ice by overnight air service and ambient products are shipped by second day service, unless specified otherwise by our customer. Our Shipping Department utilizes custom designed insulated shipping containers in order to maintain a shipping temperature adequate for the product shipped. We pride ourselves on the quick response time from receiving your order to shipping your products to you, with most orders being shipped the day received.
